Here are some of the most commonly asked questions our customer service representatives receive and some easy to understand answers.

My light is not working: What should I do?

  • Check your main electric panel or Aqua link panel (if applicable) and make sure that the light breaker has not been tripped for some reason.
  • Check your GFCI (Ground Fault Circuit Interrupter) outlet. This is normally located at the pool equipment and looks like a regular outlet but has two buttons on it. One button says “test” and the other button says “reset.” Push the “reset” button. If this was actually tripped it would have been protruding out and you would need to press in.
  • If the light still does not come on, please contact Beauty Pools Service at 716.683.8400

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My Main Drains do not seem to have as much suction as I thought. What is the problem?

  • Your pool and or spa is equipped with “split suction” safety main drains. On a split suction system, if one drain becomes blocked, the other draws water (takes over the suction function) thus preventing entrapment on a main drain. Because each suction opening draws water from 360 degrees, you will not feel significant suction from either drain but it will take in all the necessary debris.
  • If the problem persists, please call Beauty Pools Service at 716.683.8400.

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My motor seems noisy. What should I do?

  • Make sure all the baskets are cleaned out. If there is too much debris in the baskets it could restrict the water flow and cause the pump to cavitate (not sure of this word) and thus make noise.
  • Make sure that your pump “o”ring has been lubed. If not this could allow air into the system and cause the pump to make noise.
  • Make sure the water level is mid point on the skimmer. To low of water level could cause the skimmer to suck in air and cause the pump to make noise.
  • Make sure all your valves are set properly.

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If you have a booster pump for a water feature of some type and the pump is making noise then check the following:

  • Make sure the pump basket is free of debris.
  • You will have a valve on the pipe coming out of the top of the pump. Many times if this is left wide open, there is not enough backpressure on the pump and it will cause it to cavitate and make noise. Slowly turn the valve toward the off position until the pump quiets down. DO NOT turn the valve off all the way, as this will cause the pump to be deadheaded and could cause considerable damage to the pump.
  • If the problem persists, please call Beauty Pools Service at 716.683.8400.

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My filter pressure seems too high. What could be the problem?

  • Most of the time the filter is in need of cleaning. If you have a sand filter, then you need to backwash the filter until the water coming out of the back wash hose has become clear. If you have a DE (Diatomaceous Earth) filter then the same is done as a sand filter, but you must reload the filter with DE. If you have a cartridge filter, and then you need to remove the cartridges, use a high-pressure hose and cartridge cleaner, (which Beauty Pools can help you with) and wash the cartridges clean.
  • There is a possibility that it could be a faulty gauge. Turn the equipment off and watch and see if the gauge falls to zero. If it does not, then you probably just need a new gauge in which you could pick up at any Beauty Pools.
  • Make sure all your valves are set correctly.
  • If the problem persists, please contact the Beauty Pools Service at 716.683.8400

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My filter pressure seems to low. What could be the problem?

  • Check all baskets for debris. This could restrict the flow and cause the pressure to drop.
  • Check the gauge while the pump is running and then shut off the pump. If the gauge does not fall to zero, the gauge more than likely needs to be replaced.
  • Check all the valves and make sure they are set properly. You could be directing the water to several different areas, which could drop the pressure considerably.
  • If the problem persists, please contact Beauty Pools Service at 716.683.8400.

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How often should I be backwashing and for how long?

  • It is recommended that you backwash 2-4 (more in the summer and less in the winter) times per month. This will not only keep your filter clean but will help keep down the calcium hardness from building up in the water. If the calcium hardness level gets over the recommended levels, it could cause staining on the interior surface and is not covered under the warranty. If you see your calcium levels rising, backwash more often. This is the only way to reduce the calcium levels in the pool.
  • Backwash for 2-3 minutes per backwash. If you only have a spa or a very small pool, you may not be able to backwash as much at a time. You can also watch the water coming out of the backwash line. Once it becomes clear, that is the indication that your filter is clean. This could happen as quickly as 30 seconds to a minute. Again, remember to watch your calcium hardness levels. This might determine that you need to backwash longer even though the filter is clean.

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I have a cartridge filter. Do I backwash that?

  • Cartridge filters do not have a backwash valve. Beauty Pools does provide a valve at the bottom of the filter so you can still have the opportunity to take water out of the pool when the need arises (see question above).

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For more troubleshooting help visit our Service section where you’ll find more answers and our Ask the Pool Technician section. Or visit any Beauty Pool Retail Store we’ll be glad to help with any questions you may have.